RETURN TERMS

To be valid for orders purchased from Turkiye;

- You can return the product you have purchased with FREE SHIPPING within fourteen (14) days from the invoice date without tearing off the label and without using the product.

- Open and check the packages that you think were damaged during shipment in front of the cargo company representative from whom you received them. If there is any damage to the product, do not take delivery of the product by keeping a record with the cargo company. Do not forget that you have accepted that the cargo company has fully fulfilled its duty after the product is received.

- Returns of products with tags removed, worn or destroyed are not accepted.

- You can send your returns with Sürat Cargo to İhsaniye, Ertan sk. No: 24/A Tepebaşı / ESKISEHIR.

- For orders made with payment at the door, the payment collection service fee of 14.99 TL collected by the cargo company is not refundable.

- The customer is obliged to return the product as it was when it was delivered to him, and in case of use, to compensate for the loss in the commercial value of the goods due to use.

- The product price will be refunded within (14) FOURTEEN WORKING DAYS from the time the returned product reaches Us. Your bank may reflect the refund on your credit card account on the same day. In this situation you need to call the credit-card services of your bank. After the "Cancelled" warning about your order is displayed, the entire amount is returned to your credit card or your bank to which you made the transfer. Refunds made in installment sales are reflected to your credit card as a plus balance every month.

*In cases where it detects any opening, deterioration, breakage, destruction, tearing, use and other conditions in the product and its packaging, and if the product cannot be returned as it was when it was delivered to the customer, the product will not be returned and the price will not be refunded.

In accordance with the above conditions, you can send the returned products with SÜRAT KARGO, with which our company has an agreement, with a counter payment. The fee of the cargos sent with different cargo companies will not be accepted and will not be received.